Question 1

Will I receive updates on my order via email or SMS?

Accepted Answer

Yes, you will receive email updates with all information about your order status and shipment.

Question 2

Do you offer support for technical issues on the website?

Accepted Answer

Yes, our technical team is available to help you with any navigation or purchase issues.

Question 3

What are the customer service hours?

Accepted Answer

Customer service is available Monday to Friday, from 9:00 AM to 6:00 PM.

Question 4

How can I contact customer service?

Accepted Answer

You can contact us via email, phone, or contact form on the website.

Question 5

What should I do if I receive a damaged or wrong product?

Accepted Answer

Contact us immediately with photos and description; we will resolve the issue promptly.

Question 6

What is your return and refund policy?

Accepted Answer

We offer refunds or replacements for defective or non-compliant products, subject to verification. This policy does not apply to fresh products.

Question 7

Can I return a product?

Accepted Answer

For hygiene and freshness reasons, fresh truffles are not returnable, except in case of certified problems.

Question 8

How do you handle delivery problems or delays?

Accepted Answer

Our customer service is available to assist you and resolve any shipping issues.

Question 9

How can I change the shipping address after placing the order?

Accepted Answer

Contact us immediately; if the order has not yet shipped, we can modify the address.

Question 10

What happens if I am not home at the time of delivery?

Accepted Answer

The courier will attempt a second delivery or leave a notice to pick up at a delivery point.

Question 11

Can I choose a delivery date or time slot?

Accepted Answer

For packaged products, you can request a specific date or time slot by contacting us, while for fresh truffles it's not possible due to their perishable nature.

Question 12

Do you ship internationally?

Accepted Answer

Yes, we ship to many foreign countries; times and costs vary depending on the destination.

Question 13

What are the shipping costs?

Accepted Answer

Costs vary depending on destination and order weight; they are indicated at checkout.

Question 14

Is the shipment traceable?

Accepted Answer

Yes, you will receive a tracking code to follow your order in real time.

Question 15

How are products packaged for shipping?

Accepted Answer

Fresh truffles are packed with insulating and refrigerated materials to ensure freshness and integrity. For other products, we use standard packaging or follow specific customer requests. For more information, our customer care team is available to assist you.

Question 16

Which couriers do you use?

Accepted Answer

We choose the most suitable couriers based on the delivery address you provide and the destination country, to ensure you get the best possible service.

Question 17

What are the shipping times?

Accepted Answer

Delivery generally takes place within 24-48 hours from shipment, excluding delivery times for Italian islands and more remote locations worldwide.

Question 18

Can I change the payment method after placing the order?

Accepted Answer

No, it is not possible to change the payment method after completing the order.

Question 19

Are my payment details protected?

Accepted Answer

Yes, all data is securely handled and protected by SSL protocols.

Question 20

What should I do if the payment fails?

Accepted Answer

Check the entered data and try again; sometimes the payment session may expire, in which case try refreshing the page. If problems persist, contact customer service.

Question 21

How can I request an electronic invoice?

Accepted Answer

You can request an electronic invoice by contacting us.

Question 22

Do you offer installment payment options?

Accepted Answer

We do not offer direct installment payments, but some payment services might offer this option during the checkout process.

Question 23

Is it possible to pay by bank transfer?

Accepted Answer

Yes, you can pay by bank transfer; details will be provided at the time of order.

Question 24

Can I pay with PayPal or credit card?

Accepted Answer

Yes, we accept both PayPal and credit/debit cards.

Question 25

Is online payment secure?

Accepted Answer

Yes, we use SSL protocols to ensure the security of online transactions.

Question 26

What payment methods do you accept?

Accepted Answer

We accept PayPal, credit/debit cards, and bank transfers.

Question 27

Can I get advice on which product to choose?

Accepted Answer

Certainly, our customer service is available to advise you on the most suitable product for your needs.

Question 28

Do you offer gift packaging or personalized packaging?

Accepted Answer

Yes, we offer elegant gift packaging and customization options upon request.

Question 29

How can I use a discount or promotion code?

Accepted Answer

Enter the discount code in the appropriate field during checkout to apply the discount.

Question 30

Is it possible to purchase as a guest without registering?

Accepted Answer

Yes, you can make purchases as a guest without creating an account.

Question 31

Can I save my data for future orders?

Accepted Answer

Yes, by creating an account you can save your data for faster purchases in the future.

Question 32

How can I know if a product is available?

Accepted Answer

Availability is always clearly indicated on each product page. When an item is out of stock, it will be shown as unavailable for purchase. If you manage to add an out-of-stock product to your cart, we will contact you as soon as possible to inform you.

Question 33

Do you offer discounts or promotions for multiple or recurring orders?

Accepted Answer

Yes, discounts are available for multiple orders or regular customers; contact us for more information.

Question 34

Can I buy products in large quantities or wholesale?

Accepted Answer

Yes, we offer special conditions for wholesale orders; contact us for a personalized quote.

Question 35

Is it possible to modify or cancel an order after confirming it?

Accepted Answer

You can modify or cancel your order only if it has not yet been shipped; please contact us promptly.

Question 36

How can I place an order on the website?

Accepted Answer

Select the desired products, add them to your cart, and follow the checkout process to complete your order.

Question 37

How can I be sure the product I receive is authentic?

Accepted Answer

We guarantee the authenticity of all our products through careful selection and reliable suppliers.

Question 38

Do you offer organic or certified products?

Accepted Answer

Some products are organic or certified; please check the descriptions of individual items on the website.

Question 39

Are your products suitable for special diets (e.g., vegan, gluten-free)?

Accepted Answer

Many of our products are suitable for special diets; always check the labels for specific information.

Question 40

What is the shelf life of fresh and packaged products?

Accepted Answer

The shelf life of fresh truffles varies by type: summer black truffles 5-15 days, winter black truffles 5-10 days, white truffles 3-7 days. Packaged products have an expiration date indicated on the packaging.

Question 41

How should I store fresh truffles after purchase?

Accepted Answer

Store fresh truffles in the refrigerator, wrapped in absorbent paper and placed in an airtight container, changing the paper daily. We suggest storing them in the vegetable drawer of your refrigerator.

Question 42

Where do your truffles come from?

Accepted Answer

Our truffles come from the best Italian truffle regions, such as Piedmont, Tuscany, Marche, and Umbria.

Question 43

How do you guarantee the quality of your products?

Accepted Answer

We personally select every truffle and product to ensure freshness, authenticity, and superior quality.

Question 44

Do you offer truffle-based products such as creams, oils, or sauces?

Accepted Answer

Yes, we offer a wide range of truffle-based products such as creams, flavored oils, and gourmet sauces.

Question 45

Are the truffles sold fresh or processed?

Accepted Answer

We sell both fresh truffles and processed truffle-based products, all carefully selected.

Question 46

What products can I buy on papatartufi.it?

Accepted Answer

On papatartufi.it you can buy fresh truffles, truffle-based products such as creams, oils, sauces, and other gourmet items.

FAQs | Papa Tartufi